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Shipping FAQ

At Lina's Body Butters, we strive to get your order delivered as soon as humanly possible. Here are the most common questions we get about shipping:
1.) How long will it take to get my order?

We process all of our orders within 1 business day. For USA orders, it generally takes 2-4 business days to arrive, depending on the shipping service.

*Note: Due to the current COVID-19 pandemic, please expect a delay in shipping from our stated 2-4 business days for USA orders. We are working as fast as we can on our end to make sure your orders get to you in the quickest possible time. Thanks for understanding, and stay safe!

For orders placed outside the USA, our standard shipping generally takes 12-14 business days, depending on the country. 

We offer free expedited USA shipping on orders of 3 or more jars!
2.) Why hasn't my tracking been updated in a while?

Sometimes, customers get concerned because their tracking status has not been updated for 1 - 2 days after it said the order was "shipped".

Very rarely, our shipping carriers don't update the tracking status immediately. The tracking will eventually be updated, but you most likely will have received your package by then.

If you are still concerned about your order, simply send us an email at [email protected], and we'll gladly take a closer look and give you a more detailed status update.

3.) The tracking status says it's been "Delivered" but I don't see the package yet. Where is it?

Sometimes, USPS delivers packages in a different location than what you're typically used to. For example, they may drop it off it in locations such as the front porch, doorstep, mailbox, a community mail center, or the front receptionist (if applicable). It's best to check all possible locations based on where you live. 

In other cases, the shipping carrier may prematurely mark your order as "Delivered". If this is true, it's best to wait another 1-2 days for it to actually be delivered. If you still do not receive your package successfully, please contact us by email so we can take a closer look and create a solution for you.