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Q. Where is this product made and shipped from?
A. Our products are proudly made and shipped from here in the United States. We ship from here in the United States as well.
Q. Can anyone use Cold & Sinus Eucalyptus?
A. Our Cold & Sinus Eucalyptus butter should NOT be used on babies, infants, or children under the age of 4. Please read through our full ingredients list to check for any known allergies to ingredients. In addition, it's best to perform a quick patch test on your skin to check for any allergic reaction. When in doubt, please consult a qualified medical professional before using this or any other product.
Q. What is the shelf life of your body butters?
A. The shelf life is 12 months in temperate weather (avoiding direct sunlight). Refrigeration can extend the shelf life. We highly recommend using our butters over a period of 3-6 months.
Q. Where is your product made?
A. Our product is proudly made in our manufacturing facility in the USA. We produce and ship our products within the US.
Q. What ingredients are in your product?
A. We decided to focus on a small handful of ingredients that work in harmony with each other to give the benefits you want. To get a full list of ingredients for our products, visit our Ingredient page HERE.
Q. Do your products have any steroids or added fragrances?
A. Absolutely not. We purposely did NOT include any added fragrances. Our products contain absolutely NO steroids, mineral oils, petroleum, or added fragrances.
Q. Who should avoid using our products?
A. Please review our full ingredients list HERE to see if you have any allergies to anything in the product. In addition, please perform a quick and easy 'patch test' to ensure no allergic reaction on the skin. For our Cold & Sinus Eucalyptus, it should NOT be used on babies, infants, or any children under the age of 4.
Q. Who should avoid using our products?
A. Please review our full ingredients list HERE to see if you have any allergies to anything in the product. In addition, please perform a quick and easy 'patch test' to ensure no allergic reaction on the skin. For our Cold & Sinus Eucalyptus, it should NOT be used on babies, infants, or any children under the age of 4.
Q. Are your products cruelty free?
A. Yes our products are 100% cruelty-free and never tested or experimented on animals.
Q. Should I refrigerate my creams to preserve them?
A. Refrigeration can help extend the life of the butter . We recommend keeping the butter in a cool, dry area for the best preservation. Even without refrigeration, our butter can last up to 12 months.
Q. The butter arrived slightly melted. What should I do?
A. During transit, the butter may slightly melt or sweat. This does not impact the quality or usability of the butter. Simply let it cool at room temperature until it is fully solid again.
Q. The butter is making my skin feel oily/greasy? What can I do?
A. Our body butters are specially made to be highly concentrated with nourishing oils, vitamins, minerals, herbs, and powders. With that said, we truly believe in the phrase “less is more”. Simply apply a little less to your skin and see if that reduces the greasy feeling. Also, allow some time for the butter to dry. Rest assured we formulated this premium product to be extra-concentrated and highly effective.
Q. How should I apply the butter?
A. Use a clean hand to take a dime-sized amount into your fingers. Apply to your skin in soft, circular motions until covering the targeted areas of your skin.
Q. I used your product and developed a few bumps or pimples?
A. In these rare cases, we recommend stopping the use of our butter until these effects have subsided.
GENERAL QUESTIONS
Q. How long does shipping take?
A. For orders placed in the USA, our standard shipping is currently 2-4 business days. For orders placed outside the USA, our standard international shipping is 4-14 business days, depending on the location.
For orders of 3 or more jars in the USA, we offer free expedited shipping!
Q. Can I buy Lina's Body Butters products in stores?
A. Currently, we only carry our products on our official website www.LinasBodyButters.com. We’re not in retail stores just yet, but we hope to be very soon!
Q. Where is Lina's Body Butters located?
A. We’re located in sunny southern California, USA.
Q. How can I contact you if I need help?
A. We’re always here to help! You can contact us by sending an email to [email protected] We usually respond to emails within 12 hours.
Q. Is there a moneyback guarantee?
A. Yes, absolutely. We’re so confident you'll be happy with our products, that we’ll give your money back on the product cost (not including shipping) if you’re not happy. Simply email us directly at [email protected], and we’ll be sure to take care of you. Unused/unopened jars must be returned to us for a full refund.
Q. Do you offer any discount for buying more than 1 jar of your product?
A. Yes. When you visit our product page, you'll see the option to buy more than 1 jar. You'll get a discount for every additional jar you get. The more you stock up on, the more you’ll save!